About

Let me introduce myself.

An IT Manager and a hands-on engineer with over 7 years of experience managing IT infrastructure and helpdesk operations across large enterprises and fast-paced environments.

I am passionate about building and mentoring high-performing teams, implementing best practices, and aligning IT strategies with business goals to ensure secure, scalable, and resilient IT operations.

Certifications

Cloud Compute: AWS Certified Solutions Architect Associate
Network Technologies Cisco Certified Network Associate
Security ISC2 Certified in Cybersecurity

Skills

90%
Infrastructure Management
85%
Helpdesk & ITIL Frameworks
80%
Project Management
90%
Team Leadership & Mentoring

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Resume

More of my credentials.

Work Experience

Nendrasys Technologies

Aug 2024 - Present

IT Project Manager

Leading IT operations and infrastructure projects including cloud migrations and system upgrades. Improved efficiency by 22% and reduced costs by 28% through Lean, Agile, and ITIL practices while publishing a technical roadmap for secure, scalable IT systems.

Amazon UK

Sep 2022 - Jun 2024

IT Engineer

Managed IT systems, networks, and helpdesk operations across multiple sites. Acted as escalation point for complex incidents, ensuring SLA compliance, reducing downtime, and driving high availability through proactive improvements and critical project execution.

Concentrix India

Dec 2017 - Dec 2019

Team Manager

Directed technical support teams, achieving a 99% resolution rate and boosting customer satisfaction. Applied Lean methodology to streamline ticket handling, improve accountability, and enhance team productivity through coaching and mentoring.

Subject Matter Expert / Technical Support Executive II

Provided L3 escalation support while mentoring 17 associates, boosting resolution rates beyond 99%. Guided new hires in technical and customer service skills, ensuring consistent, high-quality support delivery.

Cigniti Technolgies

June 2013 - May 2015

System Administrator

Handled installation, configuration, and troubleshooting of IT systems and networks. Administered Active Directory and enterprise security, supported incident response, and contributed to reducing downtime through proactive improvements.

Education

Master in Science Cybersecurity

July 2020 - 2022

Northumbria University of Newcastle

Elected as a student representative at the University and successfully organized a career choice program with the CV360 team, helping students improve their post-study prospects.

Bachelor of Science

June 2015 - May 2018

Himalayan University

Received an offer during the final year to work at Concentrix as an intern, which later transitioned into a full-time position.

Contact

I'd Love To Hear From You.

Any suggestions regarding the website are most welcome. I'm open for any voluntary work in the Cloud domain.

Where to find me

Manchester

Email Me At

lakshmi.nareen@gmail.com

Call Me At

Phone: (+44) 788 427 1544

Hello...

I'm Lakshmi N K Meda.